Return & Refund Policy

At Kayra Organics, we are committed to providing high-quality, organic beauty products that meet your expectations. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how you can return products and request refunds.

1. Eligibility for Returns

You can request a return or refund if:

  • The product is defective, damaged, or received in error.
  • The product is unused, unopened, and in its original packaging.
  • Return requests are made within 7 days of receiving the product.

Note: Products that have been used, tampered with, or opened (except in cases of defect/damage) are not eligible for return.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene reasons:

  • Lipsticks, lip balms, and other personal care items once opened
  • Skincare products once used
  • Clearance or promotional items (unless defective)

3. How to Request a Return

To initiate a return:

  1. Contact us within 7 days of receiving the product:
    Email: kayraorganicbeauty@gmail.com
    Phone: +91 70000 98600
  2. Provide your order number, product name, and reason for return.
  3. Our customer support team will guide you on the return process, including pickup instructions or shipping details.

4. Refund Process

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days via the original payment method.
  • Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

5. Replacement Policy

  • If a product is defective or damaged, we will provide a replacement free of cost, subject to availability.
  • You may request a replacement by contacting our customer support team within 7 days of delivery.

6. Shipping for Returns

  • Returns should be shipped using a trackable courier service.
  • We are not responsible for items lost during return shipping.

7. Contact Us

For any questions or assistance regarding returns or refunds, please reach out to us:

Kayra Organics
Satna, Madhya Pradesh, India
Phone: +91 70000 98600
Email: kayraorganicbeauty@gmail.com